NIL CARD — Support
Help Center
Quick answers about your card, billing, AI tools, and team features.
Account & Profile
How do I create my athlete card?
Sign up for free, complete onboarding, and your card is live at nilcard.app/your-username. Customize from the Profile Editor in your dashboard.
How do I edit my profile?
Go to Settings → Profile in the dashboard. Updates sync instantly to your public card.
Can I delete my account?
Yes. Settings → Delete Account. This is permanent and removes all data — card, analytics, Stripe connections, and history.
Billing & Monetization
How do I get tips?
Connect Stripe in Billing. Once active, fans can tip directly from your public card. You receive an email per tip.
How do I upgrade to Pro?
Billing → Pro Plan ($14/month). Unlocks 300 AI actions per month, analytics, custom branding, and priority support.
What fees apply?
Tips use Stripe standard processing (2.9% + $0.30 per transaction). Pro plan is $14/month, billed monthly or annually with a discount.
Can I cancel anytime?
Yes. No contracts, no penalties. Pro features remain active through your billing period.
AI Tools
What AI tools are available?
Bio generator, sponsor pitch builder, content planner, analytics summarizer, and deal tracker. All accessible from the AI tab in your dashboard.
How many AI actions do I get?
Free accounts include 30 actions per month. Pro includes 300. Usage resets monthly. Overages are blocked — not charged unexpectedly.
Can I export AI outputs?
Yes. Every output can be copied, downloaded as text, or shared directly to your card or email.
Teams & Schools
How do team collectives work?
A team admin creates a collective, invites athletes, and manages shared branding and analytics. Individual athlete cards remain independent.
Can schools track compliance?
Yes. School admins access a compliance dashboard showing deal statuses, disclosure flags, and athlete eligibility checks.
Support
How do I contact support?
Email hey@nilcard.app or use the in-dashboard messenger (Pro users get priority response within 4 business hours).
Do you offer onboarding guides?
Yes. The NIL Guide covers rules, brand building, and monetization. The Help Center covers account and billing questions.
Still need help?
Reach our support team at hey@nilcard.app. Pro users receive priority response within 4 business hours. Include your username and a brief description of the issue so we can assist faster.